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Attijariwafa bank launches the first chatbot in Morocco

Attijariwafa bank launches a new online assistance service accessible 24/7, based on artificial intelligence, allowing customers to conduct an interactive dialogue, to obtain answers to their questions quickly, efficiently and on time that suits them.

This virtual assistant constitutes real added value for the Customer Relations Center, which was in high demand during this period of health crisis, says Attijariwafa bank.

For its launch, assistance will be provided on a limited scope. It is offered in French and will deal in particular with subjects related to the measures taken in the context of the covid-19 pandemic, adding that services such as resetting the password Attijarinet are also planned.

As part of the “Energy 2020” strategic plan, the next versions of Chatbot plan to integrate several languages, address new use cases and be deployed on the bank’s other channels.

To connect to this service:
– Go to the institutional site Attijariwafabank.com
– Look for the “a question” icon on the right of the screen
– Type the question or choose one of the options
– Start the interactive conversation

It should be noted that Attijariwafa bank is the first bank to launch this service in Morocco, as a sign of commitment and unprecedented mobilization to best support all of its customers.

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