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Handling: Swissport wins 15 airports

Swissport strengthens in Morocco. The Swiss specialist handling has recently won the licenses of fifteen Moroccan airports.

The National Office of Airports (ONDA) has officially retained it after a call for tenders. But the new license will only take effect from October 1st for a period of 7 years. Swissport obtained lots 2 and 3. The first one encompassing Casablanca, Tangier, Rabat, Nador, Oujda, Al Hoceima and Tetouan airports. As for the second lot, it includes Marrakech, Agadir, Fez, Ouarzazate, Essaouira, Laayoune, Dakhla and Errachidia.

Swissport is a partner for the tourism industry in Morocco, providing more than 70% of the handling at Marrakech airport, 90% in Fes and 65% in Tangier,” said Gildas Le Douarin, Vice President, North & Francophone Africa.

The Moroccan subsidiary manages 9 African countries as well as Spain and Cyprus from Casablanca (its future headquarters is located at CFC). The “Purchasing” and “Quality” departments are also managed from Morocco as well as a Shared Service Center. The aircraft balancing center, located in Sidi Maârouf, will eventually employ 200 people, adding to the current 900 employees. “We invest heavily in human capital with no less than 45 hours of training per year,” says management.

Swissport is the leader on all Moroccan airports where the handler operates except in Casablanca, where it only has a 10% transaction rate, since Mohammed V airport is mainly operated by RAM Handling.

The company plans to invest more than MAD 200 million for the renewal of equipment (luggage trolleys, track tractors, ambulifts …). The fleet will be dispatched to all airports where the company operates. “In a year and a half, the fleet of Marrakech airport will be completely electric,” said the company.

In the world, its main customers are low cost (like Easy Jet, Ryanair …), but also bigger companies like Air France or British Airways. And contrary to what one might believe, “the low costs have a higher level of requirement in terms of delays”, explains the manager Gildas Le Douarin. Indeed, a plane must leave in 25 minutes and every minute of delay entails an additional cost (this can reach 100 euros/min in some European airports).

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