RAM planes are still grounded and the crisis in the company is unprecedented. It is assumed that Royal Air Maroc should, initially, resume only its internal flights and with preferential fares for Moroccans.
In a second step and depending on the different border reopening, the RAM will resume its international and long-haul routes.
According to our information, several “unprofitable” links will be eliminated. These are recently opened destinations. Athens, Vienna, Boston, Miami, Aman, Washington, Sao Paulo, Rio, Niger, Cape Verde and Guinea-Bissau are particularly affected. More than 15 flights from Casablanca will be canceled until further notice.
Another clarification: the repatriation flights of Moroccans stranded abroad have recently started. Three Algiers-Oujda flights were made with 100 people on board, while three other flights were planned for Thursday between Oran and Oujda. What about already booked and paid flights that are canceled?
The national company wanted to reassure its customers, with new effective commercial provisions since June 1.
“Our customers have the possibility to change their travel date and destination without restrictions and as many times as they want without penalties, to allow them to plan with serenity their next trip,” says RAM. And “for customers who do not currently have visibility on their travel forecasts, Royal Air Maroc offers reimbursement of the value of their tickets against a credit whose validity has been extended for the occasion to 18 months, starting from the date of its issue. This credit is refundable at the end of its validity for even more peace of mind,” added the message from the company, which is committed to answering questions from all of its customers.
The big unknown, of course, remains the date of the opening of the air borders. Tunisia has just announced the reopening of its land, sea and air borders on June 27. It is very likely that Morocco will wait a little longer.