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Moroccans demand transparency and improvement of the tax service, this is the main conclusion of a poll conducted by the group Le Matin and the IPSOS cabinet on the perception of Moroccans of their tax system.
This survey, conducted earlier this month, was presented on April 12th in Casablanca during the third session of the Morning of Taxation, a cycle of conferences organized by the group Le Matin. This opinion survey was conducted online on a representative sample of the population of 300 people. It covered several aspects including knowledge, the relationship of the citizen with the tax administration, tax collection and proposals for reforms to improve the quality of service.
Do you know the tax system?
21% of respondents have no information on the tax system. Women seem to have less knowledge than men, according to this study (25% female). 38% of Moroccans have for their shares that knowledge very vague. Only 9% of Moroccans are very familiar with the tax system. First conclusion of IPSOS: “Moroccans have very vague knowledge of taxes in Morocco”.
What are the different taxes?
This is not a surprise, the tax most known by Moroccans is the car sticker. Virtually all respondents cited TSVA (89%). IS and IR are also known by Moroccans at high levels of 84% and 83%. The taxes of the municipal services, nevertheless supposed to represent the proximity with the citizens remain little known. 41% of respondents say they do not know them. For the details of the rates, Moroccans do not know the rates of each tax and tax.
What perception of the tax?
There are two trends in this area. For Moroccans the tax is legitimate but citizens do not trust the tax system. 37% of Moroccans believe that the tax “legitimate”. That said a third of respondents (31%) have a negative opinion on the legitimacy of taxation. Regarding the level of rates practiced in Morocco, 63% of Moroccans consider them “indecent”, only 13% of respondents are satisfied with current rates. The majority of Moroccans (73%) do not trust the current tax system. Only 11% of respondents trust public institutions in charge of tax management. Citizens are dissatisfied with the lack of consultation between the taxpayer and the tax administration. It is considered “insufficient” for 83% of respondents.
What use of the tax?
“Moroccans agree that taxes collected by the state are used to pay officials, defend the country and finance infrastructure. To those there, they grant higher average agreement 3/5”, observes the firm IPSOS. In addition, Moroccans believe that taxes are used less for price subsidies, education finance or public transport (see chart). On the other hand, they are less convinced as regards the support of the companies, this affirmation harvests a low average of agreement of 2,3/5.
What are the processing times for applications?
54% of the respondents who used the tax administration received a processing time of their requests. The announced deadline is mainly between 48h and 72h. 29% of respondents received a delay of more than 72 hours. However, 46% did not receive a deadline to respond to their requests. This lack of communication is one of the criticisms expressed by users of the public tax service.
Which ways of improvement?
The most common suggestion from respondents to this question is “the cancellation of some taxes and the reduction of rates” (61%). Moroccans are no exception in the world, opinion polls elsewhere corroborate this Moroccan rate. Moroccans also want the tax administration to improve the quality of its services (33%), they also demand more transparency and integrity in the management of taxes and decision-making (25%). In the same direction, Moroccans demand improved communication with the citizen and more consultation (16%). Taxation of luxury and wealth products is not a priority (16%), as is the fight against misappropriation, theft and corruption (11%). By cons, 22% had no suggestions to improve the Moroccan tax system.
